Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("UserX") and related services.

1. Information We Collect

When you use UserX, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and location.
• Address details: For device pick-up/drop-off.
• Payment information: Processed securely via third-party payment providers.
• Device & Usage Information: Device type, operating system, and app version.
• IP address and usage data within the app.
• Service-Related Information: Device model and issues reported.

2. How We Use Your Information

We use the collected information to:

• Provide and improve our repair & service offerings.
• Facilitate appointment bookings and service tracking.
• Process payments and send transaction-related notifications.
• Improve user experience and app functionality.
• Provide customer support and address inquiries.

3. How We Share Your Information

We do not sell your personal data. However, we may share your information with:

• Trusted service providers: Technicians, logistics, payment processors for service fulfillment.
• Legal authorities: If required by law.

4. Data Security

We implement security measures to protect your data. However, we encourage you to use strong passwords and avoid sharing sensitive data unnecessarily.

5. Your Choices & Rights

• You can update or delete your account information in the app settings.
• You can opt out of marketing communications.
• You can request data access, correction, or deletion by contacting us.

6. Third-Party Services

Our app may contain links to third-party services. We are not responsible for their privacy practices and encourage you to review their policies separately.

7. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app.